SHIPPING:

We typically dispatch orders within 24 hours Monday-Friday. Orders placed on Friday afternoon, Saturday & Sunday are sent on Monday morning.

All orders are sent from Melbourne, Australia.

Occasionally, we will sell an item as a pre-order, however this will be clearly stated on the product page with details prior to checkout.

 

SHIPPING COSTS & TIMEFRAMES:

 

Australia 

Complimentary shipping over AUD $350
Otherwise AUD $5
Australia Post (1-3 working days)

 

New Zealand

Complimentary shipping over NZD $175
Otherwise AUD $7
Australia Post (2-4 working days)

United States

Complimentary shipping over USD $250
Otherwise USD $7
Australia Post, tariff-free (3-6 working days)

DHL Express (3-5 working days)
No delays at border

United Kingdom

Complimentary shipping over GBP £210
Otherwise £8
Australia Post (4-7 working days)

DHL Express (3-5 working days)
VAT & Duties not included

No delays at border

Europe

Complimentary shipping over EUR €240
Otherwise €9

Australia Post (4-7 working days)
DHL Express (3-5 working days)
VAT & Duties paid at checkout
No delays at border

Japan

Complimentary shipping over AUD $250
Otherwise AUD $15

Australia Post (3-5 working days)
DHL Express (2-3 working days)
VAT & Duties not included
No delays at border

Canada

Complimentary shipping over USD $250
Otherwise USD $7
Australia Post, tariff-free (3-6 working days)

DHL Express (3-5 working days)
No delays at border

Rest of the World

Options and pricing shown at checkout
DHL Express (4-7 working days)

 

 

CUSTOMS:

For customers in non-DDP countries, import fees will still apply and will need to be settled directly with your local customs office before your order can be delivered. 

 

 

RETURNS & EXCHANGES:

If you would like to exchange your item for a different size, please email us via service@observegallery.com

Customers are asked to pay for the return shipping if an incorrect size was ordered or a change of mind. Observe will cover the cost of a new package being sent out in the case of an exchange.

Store Credit

We accept returns for a change of mind. We offer a store credit for the complete cost of items in this case. 

Damaged or Faulty Items

If you receive an item that is damaged or faulty, please contact us within 7 days of delivery with photos of the issue. Once the damage or fault has been confirmed, we will offer a full refund to your original payment method or, if preferred, a replacement item (subject to availability).

*Due to high demand and the sell-out of some products, exchanges may be unavailable.

 

For enquiries: service@observegallery.com